R E F E R E N C E G U I D E S FASTENation, Inc. 40 CREDIT: Credit terms are available for approved accounts. On all new accounts we require three credit references and your banking institution. First time orders are net 30 days with a minimum order requirement of $300. Open terms are net 30 days. Visa, MasterCard, American Express, and Discover credit cards are accepted at time of shipment only. REMIT ADDRESS FOR PAYMENT: FASTENation, Inc., P.O. Box 739812, Dallas, TX 75373 Attn: Accounts Receivable SHIPPING INFORMATION: All orders are shipped via FedEx Ground service and insured for their full value. F.O.B. Clifton, NJ. Motor freight is used for all palletized orders. UPS, DHL, and USPS available (where applicable). MAIL AND FAX ORDERS: Orders may be placed by mail or by fax machine on your company letterhead or on your purchase order. RETURN POLICY: All returns require preauthorization within 10 days of receipt of materials. Please contact us before returning a product for approval. There is a 15% restocking charge on all orders approved for return. Special orders and custom converted items are not returnable. CANCELLATION POLICY: Purchaser may cancel the order upon delivering written or verbal notification of Purchaser’s intent to cancel and with acceptance from FASTENation within 24 hours of placing the order. If Purchaser delivers notice of cancellation after 24 hours of placing the order, FASTENation reserves the right not to refund any of the purchase price, or less than the full purchase price. FASTENation reserves this right due to its suppliers’ terms and conditions or, in the case of special or custom orders, resale or other cost recovery may not be possi- ble or practicable. MINIMUM ORDERS: Due to the cost of order processing, we ask that your order be a minimum of $50.00. TEST REPORTS: Test reports are available for any component (charges will vary by product and are on a per line item basis). There is no charge for certificates or compliance certification. (NOTE: Lead times for receipt of reports vary. Call in advance to request.) IMPORTANT NOTICE TO PURCHASER: All statements, technical advice, and recommendations contained herein are based on tests be- lieved to be reliable, but the accuracy thereof is not guaranteed, and the following is made in lieu of all warranties, express or implied: seller’s and manufac turer’s only obligation shall be to replace the quantity of product proven to be defective. Neither seller nor manufacturer shall be liable for any injury, loss, or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, user shall determine the suitability of the product for their intended use, and user assumes all risk and liability whatsoever in connection therewith. No statement or recommendation not contained herein shall have any force or effect unless in an agreement signed by officers of seller and manufacturer. Ordering Information VELCRO ® , HI-AIR ®, VELSTRAP ®, VELSTRETCH ®, ONE-WRAP ®, VEL-LOC ®, VELTEX ®, and VELSTICK ® are registered trademarks of Velcro B.V.B.A. Used with permission. ONE-WRAP ® technology is protected under U.S. Patent #5,518,795, #5,260,015, #5,744,780. NOMEX ® is a registered trademark of E.I. du Pont de Nemours and Company. Glue Dots® is a registered trademark of Glue Dots International. DOT SHOT™ is a trademark of Glue Dots International. LIFETIME® is a registered trademark of Lifetime Products Inc. Iceberg is a registered design of Iceberg Enterprises. SilverTape™ is a trademark of AFTC. Scotch® is a registered trademark of 3M. 77™, Dual Lock™, Command™, VHB™ and 3M™ are trademarks of 3M, Inc. Fastening Your World Together®, SUMMIT®, FalconTape®, EZ Wrap 'n Go® and EZ Wrap 'n Stor®, EZ Clip®, Super Multi-Clip®, Multi-Clip®, EZ-Hanger®, FASTENfoam®, FASTENwrite®, Make The Connection® and FASTENation® are registered trademarks of FASTENation, Inc. Printed in USA 10/2026 FASTENation, Inc. P.O. Box 739812 Dallas, TX 75373 International Callers: Phone: 1 (973) 591.1277 Fax: 1 (973) 591.1443